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© 2019-2020 | Boutique Cotton Club | Luxury Lingerie & Beachwear since 1981 |

2esse trend Srl | Sede Legale: Via Lorenzoni, 100 - 62100 - MC | Sede Operativa: Via B.Buozzi, 30 - 6044 - Fabriano AN

 

Privacy Policy

BoutiqueCottonClub's commitment to your privacy.

 

In BoutiqueCottonClub we are committed to protecting and respecting the privacy of our customers. We take responsibility to comply with the Data Protection Act 1998 (DPA), the privacy and electronic communications regulations (EC Directive 2003) and the most recent General Data Protection Regulation (GDPR) applicable from 25 May 2018.

The privacy policy specifies which personal data is collected, how we will use such data and how it will be protected. Please also read our Cookie Policy later on this page and refer to our Terms and Conditions for more information about our services.

For any questions that cannot be answered here, you can contact us at any time by sending an e-mail to 2essetrend@gmail.com, calling us at 0732628634 or writing to the legal team at BoutiqueCottonClub via Lorenzoni n. 100 | 62100 - Macerata (MC), Italy.

 

We will cover this privacy policy

 

  1.     The data controller

  2.     What personal data we collect

  3.     How we use your personal data and our legal bases for the processing of your personal data

  4.     Who will process your data

  5.     Transfer of personal data outside the EU

  6.     How long we keep your personal information

  7.     Your rights

  8.     Security measures

  9.     disputes

  10.     Changes to this notice

  11.     Legislative reference and useful links

What personal data we collect and why

 

We collect your personal information when you place an order, return an order, call our customer support team, register for our marketing communications, register to create an account, browse our website or use the other services offered by the our website ( www.boutiquecottonclub.com ) . The data we collect includes the details you provide, such as your name and surname and your shipping and billing addresses. We also collect data regarding your purchasing habits and the pages and products you have viewed from your use of the website.

 

We use this data for

 

  • Take your orders, process your payments and deliver the items you have purchased;

  • Processing a change, returning an order;

  • Provide any additional services required, such as our marketing communications;

  • Give access to services reserved for registered users, such as wish lists;

  • Provide assistance through our customer support team, including contacting you about the delivery / collection of your order / return;

  • Customize your visit to the website and ensure that the contents of our site are presented in the most effective way for you and the device you are viewing.

According to the law, we must have a valid legal basis to process your data. In most cases, we will process your data because we have a contract with you, e.g. to deliver your purchases or to provide you with other services you have requested. We will also use your personal information to send you commercial and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity or if you are an existing customer where we have a legitimate interest in communicating with you. You can deactivate sales and marketing communications at any time.

 

Who will process your data

 

Your personal data will be processed by 2Esse Trend Srl, with registered office via Lorenzoni n. 100 | 62100 - Macerata (MC), VAT number 01941060434, MC - 194477, Tel. 0732628634, email 2essetrend@gmail.com.

We may also maintain the services of external suppliers to meet our business needs and share your data with these suppliers. These suppliers were selected after a rigorous evaluation process and chosen for their safety, reliability and competence. They will process your data only under our instructions.

 

Data retention period

 

The holder will retain the Personal Data for the time necessary to fulfill the purposes connected with the execution of the contract between the Owner and the User no later than 3 years from the termination of the relationship with the User and in any case until the time limit has been fulfilled. prescription required by the regulations in force.  

 

When the processing of Personal Data is necessary for the pursuit of a legitimate interest of the Owner, the Personal Data will be kept until such interest is satisfied.

 

If the processing of Personal Data is based on the User's consent, the Owner may keep the Personal Data until it is revoked.  

 

Personal Data may be stored for a longer period if necessary to fulfill a legal obligation or by order of an authority.

 

All Personal Data will be deleted upon expiration of the retention period. At the   the expiration of this term the right of access, cancellation, rectification and the right to the portability of the Data can no longer be exercised.

Your rights regarding your personal data

 

Users can exercise certain rights with reference to the Data processed by the Owner. In particular, the User has the right to:

 

  • withdraw consent at any time;

  • oppose the processing of their data;

  • access your data;

  • verify and request the correction;  

  • obtain the limitation of the treatment;

  • obtain the cancellation of your Personal Data;

  • receive your data or have it transferred to another owner;

  • lodge a complaint with the Data Protection Supervisory Authority and / or act in court.

 

To exercise their rights, Users can send a request to the contact details of the Owner indicated in this document. Requests are made free of charge and processed by the Data Controller as soon as possible, in any case within 30 days.

 

This Privacy Policy may be modified and added from time to time. Where possible, we will inform you of any changes, but please periodically check the contents. The release date and the version number are indicated at the end of the page.

 

1. THE DATA CONTROLLER

 

Under the data protection law, the data controller is responsible for ensuring that your data is securely stored, that you are provided with accurate information about how your data is used and that your rights in relation to your data are respected. For the purposes of the General Data Protection Regulation (GDPR), the person responsible for the processing of personal data we hold about you is 2Esse Trend Srl, with registered office in via Lorenzoni n. 100 | 62100 - Macerata (MC).

Your personal information will be stored and managed by 2Esse Trend Srl. Visiting and using the BoutiqueCottonClub website ( www.boutiquecottonclub.com ) or any BoutiqueCottonClub application that we make available or visiting a BoutiqueCottonClub store for purchase or interacting with our content and / or services or contacting our customer support team, the user declares to have read this privacy statement.

The BoutiqueCottonClub website is owned and operated by 2Esse Trend Srl.

 

  2. WHAT ARE THE PERSONAL DATA THAT WE COLLECT

We collect and process only the data necessary to enable us to provide our services to you. We collect the following data when you browse or purchase on www.boutiquecottonclub.com:

a) We process the personal data necessary to complete and ship the purchase, including name, billing address, delivery address, payment details, mobile number, telephone number and e-mail address. We collect your email address to send you confirmation of your order; we collect your phone number so we can contact you in case of problems with the order.

b) We collect your e-mail address when you sign up to receive our newsletter / marketing communications.

c) If you register an account on BoutiqueCottonClub, we collect your name, email address, password, country and additional data related to your marketing preferences.

d) When you contact our customer support team, we may collect additional data to help us resolve any questions regarding your order, delivery, payments, marketing, website or any other questions.

e) We collect and process data about your browsing on www.boutiquecottonclub.com, including the pages you visit and how you interact with these pages.

f) If you are a customer of www.boutiquecottonclub.com, or if you have given us your consent, we collect and process your personal data for direct marketing activities.

g) If you provide someone else's data - for example, if you purchase a product to be delivered to a friend or as a gift, we collect and process the personal data necessary to complete the transaction such as the name, delivery address and other details contact for your friend.

If you receive an item as a gift, we will process your data only to satisfy the gift request and our contractual obligations.

3. HOW WE USE THE PERSONAL DATA THAT WE COLLECT

AND THE LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA

 

According to the law, we must have a valid reason for the use of personal data and we cannot collect, store or use data that is not compatible with this reason. The legal basis for each of the ways in which we use your personal information is as follows:

a) When you purchase a product from www.boutiquecottonclub.com we ask you for the personal information necessary to enable us to fulfill our contract with you, including payment, any related anti-fraud checks if you choose to pay by credit / debit card, billing, shipping and delivery of the product and possible return management.

Legal basis: the provision of personal data for these activities is a contractual obligation. You are free to communicate your data or not but, in the absence of the requested data, it will not be possible to finalize or execute the contract and your requests. This means that while you continue to browse on www.boutiquecottonclub.com, you will not be able to purchase products and you will not be able to use the services on our website as the wish list.

When you make a purchase on www.boutiquecottonclub.com, we are required to process your personal data to fulfill our legal obligations in accordance with the tax provisions and other applicable statutory regulations.

You are free to decide whether to buy from us or not, but if you make a purchase, the use of your data will be necessary to fulfill our legal obligations.

When you make a purchase on www.boutiquecottonclub.com we will use some of your personal data to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and pursue any fraudulent activity.

b) When you visit www.boutiquecottonclub.com, we collect the minimum personal data necessary to enable us to provide you with the services of the website, such as positioning and holding items in your shopping bag.

Legal basis: our use of data is necessary for our legitimate interest in ensuring that the service we provide is properly managed.

c) When you visit www.boutiquecottonclub.com we may use the data on your use of the website to help us improve the website and our website promotion. This will include data on how you arrived at the website, the date and time of your visit, products you have viewed or searched for, page response times, download errors, duration of visits to certain pages, page interaction data (such as scrolling, clicks and mouse steps) and methods used to exit the page. Most of this data will not be linked to you as an individual.

Legal basis: our use of data is necessary for our legitimate interest in ensuring that the service we provide is properly managed.

d) We also collect data on your use of www.boutiquecottonclub.com using cookies. More information on how we use cookies and how you can, if you wish, disable cookies are included in our Cookie Policy further down the page.

Legal basis: you have consented to our use of cookies through the cookie banner that appears on the website at the time of access. You can choose which cookies to accept through our Cookie Policy. Some cookies are necessary for our legitimate interest in ensuring that the service we provide to the user is managed correctly eg. keep items in the cart.

e) When you register an account on www.boutiquecottonclub.com, we will collect the necessary data to ensure that we can recognize you during return visits and provide you with service registration offers, such as creating a wish list or signing up for our newsletter. If you prefer not to continue to receive these e-mails, you can unsubscribe at any time by using the link at the bottom of the e-mail or updating your contact preferences in the account section at www.boutiquecottonclub.com.

Legal basis: the provision of personal data for these activities is a contractual obligation. You are free to communicate your data or not but, in the absence of the requested data, it will not be possible to finalize or execute the contract and your requests. This means that while you continue to browse on www.boutiquecottonclub.com, you will not be able to use the services on our website such as your wish list or delivery notices from your favorite designers.

f) When you sign up for our marketing communications, we will ask you for your email address. If you prefer not to receive these emails, you can unsubscribe at any time by using the link at the bottom of the email.

Legal basis: you gave your consent and asked us to send you our marketing communications.

g) If you purchased from www.boutiquecottonclub.com, we will use the personal information we hold about you, including your purchase history, to contact you about products and services that may interest you. This contact will normally be via email but in some circumstances we may contact you via other methods, eg. we could call you if an item in the wish list is available again in stock. If you prefer not to be contacted in this way, you can unsubscribe from emails at any time using the link at the bottom of the email or update your contact preferences in the account section on boutiquecottonclub.com if you are a registered user.

Legal basis: our use of data is necessary for our legitimate interest in ensuring that you receive information on goods and services that may be of interest to you.

h) We analyze contact data, purchase history, web browsing data and lifestyle data to personalize marketing communications, website presentation and Internet advertising based on your preferences. For example, if you have previously viewed or purchased a particular bra style, we may send you an email informing you that this is now for sale or showing similar products as part of our Internet advertising.

Legal basis: our use of data is necessary for our legitimate interest in ensuring that you receive information on goods and services that may be of interest to you.

i) When you contact our customer support team we will use the personal information you provide and we have collected to respond to your requests for help or information.

Legal basis: the provision of personal data for these activities is a contractual obligation. You are free to communicate your data or not but, in the absence of the requested data, it will not be possible to finalize or execute the contract and your requests.


 

4. WHO TREATS YOUR DATA

 

Your personal data will be processed by the internal staff of 2Esse Trend Srl which is authorized for this processing. In carrying out the treatment, the data can also be transmitted to companies belonging to 2Esse Trend Srl. Your personal data will also be transmitted to third parties that we use to provide our services; these parts have been rigorously evaluated and offer a guarantee of compliance with the legislation on the processing of personal data. These parts have been designated as data processors and carry out their activities according to the instructions provided by 2Esse Trend Srl and under our control.

The third parties in question belong to the following categories: payment processors, banking operators, Internet providers, e-commerce hosting maintainers, companies specializing in IT and telematics services; logistics partners; companies that carry out marketing activities such as email marketing services; companies specialized in market research and data processing; companies that provide publishing and distribution services.

In some circumstances we may be required to disclose or share your information without your consent, for example if requested by the police, the courts or for other legal reasons. Your data may be transmitted to the police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, prevention and protection from threats to public safety, to allow 2Esse Trend Srl to ascertain , exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

We may also transfer your personal information to a buyer or potential buyer in the event that our assets are acquired by another organization. The purchaser will be required by law to use your personal information only as described in this Privacy Policy.


 

5. HOW LONG WE KEEP YOUR DATA

 

We store your personal information for a limited period of time. The specific retention period will vary based on the reason for processing personal data. After this period, your data will be permanently deleted or rendered irreversibly anonymously.

Your personal data is stored according to the following criteria:

When you have purchased goods from www.boutiquecottonclub.com we will keep the billing information until the end of the relevant accounting period;

When you make a payment we will keep your payment details up to the certification of the payment and the completion of the relative administrative-accounting formalities regarding your right of withdrawal and the conditions applied for the payment of the payment;

When you provide us with personal data to use the services of www.boutiquecottonclub.com, such as marketing communications, we will keep your information for this purpose until the termination of the service or until the cancellation of the service subscription;

When you give us consent to send you marketing communications you can revoke your consent at any time. We will consider your consent to be updated for five years from your last interaction with any email we send you, with www.boutiquecottonclub.com. In any case, we will reduce the number of marketing contacts after six months if you do not interact with us;

When we use your personal data and browsing history to analyze your behavior in order to personalize the website and show you personalized sales offers, we will keep the data for analytical purposes until you ask us to delete them;

When we use personal data for market research and satisfaction surveys, we will keep the data until you ask us to stop them.


 

6. YOUR RIGHTS

 

You have the right to request a copy of the data we hold about you (and we will provide it to you free of charge once we have confirmed your identity).

If you want a copy of some or all of your personal information, send us an email or write us using the contact details in this policy.

If we keep data about you, we would:

  • give you a description of them

  • tell you why we are keeping them

  • tell you who they could be shared with

  • tell you how long we will keep the data

  • if the data has not been provided by you, we will provide you with all available information, such as the data source

  • tell you if the data is stored outside the European Community and, if so, what safeguards are in place to protect your personal data

  • allow you to have a concise and clear copy of the data

You have the right to ask us to correct any inaccuracies in the personal data in our possession and to prevent us from using your data until they have been corrected. We want to make sure that your personal information is accurate and up to date and we will be happy to correct or remove the data that you believe is inaccurate.

If you have given us your consent to use your personal information for marketing purposes, you have the right to revoke your consent at any time by calling our Customer Service by clicking "unsubscribe" on a marketing email. Alternatively, you can log in to your account at www.boutiquecottonclub.com and update your email preferences. You may receive a small number of additional communications immediately after unsubscribing, but we will implement your request as quickly as possible.

You have the right at any time to object to the processing of your personal data on the basis of our legitimate interest. You will need to explain the reasons for your request and allow us to consider your request and respond to you.

You have the right to request cancellation of your personal data. After receiving and reviewing your request, if legitimate it will be our responsibility to immediately stop processing and delete your personal data, to request deletion contact customercare@boutiquecottonclub.com.

You have the right to receive a copy of your data that we process based on your consent or based on a contract in a standard format. If you wish, where technically possible, we can transfer your data directly to a third party indicated by you.

To ensure that our users' data is not subject to violations or illegitimate use by third parties, we will ask you to confirm your identity before executing your request.

 

 7. SECURITY

 

The processing is carried out in a manner and with appropriate tools to guarantee the security and confidentiality of the Data, as the Data Controller adopts adequate technical and organizational measures that guarantee, and allow to demonstrate, that the Treatment is carried out in compliance with the relevant legislation.

 

8. MODIFICATIONS

 

We maintain our privacy policy regularly reviewed to reflect changes in our services and privacy regulations. This Privacy Statement was last updated on 03/25/2019

 

9. LEGISLATIVE REFERENCES AND USEFUL LINKS

 

The processing of personal data is carried out by 2Esse Trend Srl in accordance with the Regulation (EU) 2016/679 on data protection and with the rules on the processing of personal data.

 

 

 

 

 

 

 

 

 

1.GENERAL CONDITIONS OF SALE

 

The user browsing this area accesses BoutiqueCottonClub.com, accessible via the url www.boutiquecottonclub.com (hereinafter called "BoutiqueCottonClub").

Browsing and transmitting a purchase order on the site implies the acceptance of the Data Protection Conditions and Policies adopted by the site indicated therein.

These General Terms and Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree No. 206/2005 amended   from the   Leg.   21 May 2018, n. 62   and from   Legislative Decree 21 May 2018, n. 68 ) by:

2Esse Trend Srl

Head office: Via Lorenzoni n. 100 - 62100 Macerata (MC)

VAT number: 01941060434

Enrolled in the Rea, MC number - 194477

The user is required, before accessing the products supplied by the site, to read these General Sales Conditions which are generally and unequivocally accepted at the time of purchase.

 

The Terms may be subject to change. We therefore ask you to consult them whenever you wish to make a purchase, so as to understand the conditions applicable from time to time to your contract with BoutiqueCottonClub.

 

 

2. SELLER IDENTITY  

 

2Esse Trend Srl

Via Lorenzoni n. 100 - 62100 Macerata (MC)

VAT number: 01941060434

Enrolled in the Rea, MC number - 194477

 

 

 

3. OBJECT  

 

These General Terms and Conditions of Sale   govern the offer, transmission and acceptance of purchase orders for products on BoutiqueCottonClub and do not, on the other hand, govern the supply of services or the sale of products by parties other than the seller   that are present on www.boutiquecottonclub.com through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we suggest checking their sales conditions, because the Seller is not responsible for the provision of services by third parties other than the Seller. .  
The products sold on the site can be purchased and delivered exclusively in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the order processing procedure.

4. THE CONTRACT  

 

Our purchase pages will guide you in the order process. It will allow you to check and change any errors before finalizing the order. Therefore, we ask you to pay attention to the various stages of the procedure.

Upon completion of the order, you will receive a confirmation email, which, however, should not be considered as acceptance of the order. The latter will take place in the manner indicated in the following clauses.

The acceptance of the order by Boutique Cotton Club will take place when we send you confirmation of shipment of the product, starting from which the contract between you and Boutique Cotton Club will be considered concluded.

In the event that your order is not accepted, Boutique Cotton Club will inform you in writing and will refund the amount paid for the purpose of the purchase. The non-acceptance could depend on the exhaustion of the product, as a consequence of sudden and unforeseeable reductions in the resources available, from the identification of an error in the price or in the description of the product or from the impossibility for Boutique Cotton Club to respect the delivery date indicated when ordering. However, Boutique Cotton Club reserves the right not to accept an order for any reason.

Your order will be assigned an identification number which will be communicated to you when the order is accepted. This will allow us to assist you whenever you contact us with reference to the order.

 

 

5. PROCEDURE

 

The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale

The user will receive confirmation emails of registration on the Boutique Cotton Club website.

 

The Customer is prohibited from entering false, and / or invented, and / or fantasy names in the online ordering procedure and in further communications. The Seller reserves the right to prosecute all violations and abuses, in the interest and for the protection of all consumers.

 

By accepting these Conditions of Sale, you also exempt the Seller from any liability arising from the issue of incorrect tax documents due to errors in the data you provided when placing the order online, being yourself as a customer the sole responsible for their correct insertion.

 

Within the members area, the Customer has the possibility to register in order to stay updated on any promotions disclosed directly by the Seller.

 

 

6. AVAILABILITY OF PRODUCTS

 

6.1 On the BoutiqueCottonClub site, specifically on the "product page" all useful information is always indicated for a correct overview about the purchase of the product, such as availability.

When an item is not available it is indicated with the related wording.

The different availability cases will be notified in any case, such as: "soon available" / "no longer available" / "out of stock" / "available for limited number / period".

 

6.2 In the event that you wish to modify an already processed order, we ask you to contact us. We will let you know if it is possible to proceed with a change; in this case, we will inform you about any changes to the price of the products, the delivery times or anything else necessary as a result of the requested change. We will also ask you to confirm whether you wish to proceed or not.

7. PRODUCTS OFFERED

 

7.1 The Products for sale on Boutique Cotton Club are articles of   corsetteria, biancheria and maglieria intimate and affini nonche 'of costumes of bathroom and pigiameria, unitamente to vestimenta in gender; perfumery and soap products, glasses, hats, footwear, bags and leather goods, various accessories for clothing, home linens.  

 

7.2 The Products are visible through the Menu in the respective collections.

 

8. METHOD OF PAYMENT AND PRICES

 

8.1 On the BoutiqueCottonClub site, specifically on the "product page" all useful information is always indicated for a correct overview about the purchase of the product, such as the price.

The price of the product is always to be understood that included in the product page.  

Prices include VAT, and are excluded from shipping charges.  

Procedure for the purchase of the order:

- Go to the product sheet;

- Indicates the preferred color;

- indicates the preferred size;

- if present, also indicates the other product specifications (eg cup)

- click the "ADD TO CART" button; (the cart number increases as you enter a product)

- go ahead with the choice of other products;

- When you have completed your choice, click on the cart symbol at the top right of the site;  

- Check from the summary, the models, the sizes, the colors;

- Based on the amount you will be charged for shipping costs, which will be € 19.90 up to a total amount of less than € 200, after which the costs will be free.  

- Click on "Proceed to order",

you will be directed to the payment page;

-   Proceed with the form of payment you prefer.

- You will receive a confirmation of payment;

- You will receive an order confirmation email with the summary.

- You will receive another email when the order is shipped.  

 

9. PAYMENT CONDITIONS

 

PAYMENT METHODS ACCEPTED

 

PAYPAL

The safest way to pay by credit card.

Paypal allows you to pay without sharing your financial information with merchants. At no time during the purchase procedure BoutiqueCottonClub.com is able to know the customer's financial information. Since there is no data transmission, there is no possibility that this data is intercepted. No archive of Boutique Cotton Club contains, or retains, such data.

Registration is free.

This payment method does not include any additional cost on the invoice.

 

CREDIT CARD

This payment method does not include any additional cost on the invoice.

10. SHIPPING AND DELIVERY OF PRODUCTS

Each shipment contains:

  • i / the products / or ordered;

  • the relative transport document / accompanying invoice;

  • any accompanying documentation required based on the country of dispatch;

  • any information and marketing material;


Home delivery

10.1_The products purchased will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with insured shipping.  

10.2_ Upon receipt of the goods at home, we ask you to verify the integrity of packages at the time of delivery by the courier. In the event of anomalies you will have to report and record exactly the same by the courier and reject the delivery. Otherwise the possibility of asserting your rights in this regard will expire.

Currently, shipments are planned for the following countries:

Argentina, Brazil, Canada, Denmark, United Arab Emirates, Finland, Jamaica, Ireland, Iceland, Mexico, Norway, New Zealand, Netherlands, French Polynesia, Portugal, United Kingdom, Spain, South Africa, Sweden

United States.

The number of days scheduled for delivery is 3-5 working days.  

The shipping costs amount to € 19.90, up to the order threshold of € 200, beyond which they will be free.  

The contract stipulated between "BoutiqueCottonClub.com" and the Customer must be considered concluded with the acceptance, even partial, of the order by "BoutiqueCottonClub.com". This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways provided, the Customer declares to have read all the information provided to him during the purchase process, and to accept the general and payment conditions in full.

The sales contract between the Customer and BoutiqueCottonClub.com is concluded in Italy and regulated by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the Customer is a Consumer, the territorial jurisdiction is that of the reference hole of his / her municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Macerata. 

It is strictly forbidden for the purchaser to enter false data, of third parties or fantasy, in the registration procedure necessary to activate the procedure for the execution of this contract. BoutiqueCottonClub.com reserves the right to prosecute any violation and abuse, in the interest and for the protection of all consumers.

NOTE: the invoice sale issue can be requested during the order (by ticking the appropriate box) or by and no later than the date on which it was processed; after this date it can no longer be requested.

 

All prices include VAT, net of transport costs and commissions.

 

The goods always travel at the risk of the recipient. BoutiqueCottonClub.com is not responsible for any problems and / or delays due to the courier used for the shipment.

Upon receipt of the package, check that:

  • the package is intact, not damaged or wet, and in any case conforms to the standard characteristics of a package

  • the number of packages indicated on the invoice is the number of packages actually delivered.

11. RIGHT OF WITHDRAWAL

 

Pursuant to Legislative Decree 206/05 (Consumer Code) the right of withdrawal may be exercised by the Consumer Customer (that is, a natural person who does not make the purchase, indicating in the order form a reference to VAT number) within 14 working days from receipt of the goods, with full repayment of the amount paid.

To return the goods with the right of withdrawal, the Customer must send a registered letter with return receipt (with acknowledgment of receipt) to: 2esse Trend Srl | via lorenzoni, 100 | 62100 | Macerata, within 14 days from the date of receipt of the goods, indicating in the subject "REQUEST FOR WITHDRAWAL" and all the details of the sale (sender, invoice number and / or order number, goods to be returned).

Once we receive the registered letter with which the Customer communicates his wish to exercise the right of withdrawal, BoutiqueCottonClub.com, having verified the correspondence to the requirements indicated above, will authorize the return of the goods by email.

 

The Customer must provide for the shipment of the goods

  • at their own expense;

  • taking care of the packaging to avoid damage during transport; the material must be returned intact in all its parts, including external and internal packaging; the Customer is fully responsible for the goods sent for return;

  • within 3 days of receipt of the return authorization notice.

 

Upon receipt, BoutiqueCottonClub.com will check the integrity of the original internal and external merchandise and packaging. If the goods or part of the returned goods, or one of the original internal or external packaging, are damaged or missing, BoutiqueCottonClub.com will not proceed with the refund and the goods will be returned to the Customer with the charge of the new shipping costs.

 

BoutiqueCottonClub.com, once the goods have been received and carried out the necessary checks, will proceed

  • upon the issuance of a credit note for an amount equal to the value of the returned goods

  • repayment of the Credit Note within 30 days.

 

It is the Customer's responsibility to promptly provide all the data necessary to receive the refund due.

The right of withdrawal cannot be exercised in the following cases:

  • 14 days from the date of receipt of the goods;

  • purchase of goods made to specifications or clearly personalized.

 

12. DATA PROCESSING

 

We consider the information relating to your person, your orders and the purchases made by you strictly confidential and we undertake not to distribute or sell the information in our possession to external companies for promotional purposes.

The personal data requested during registration are collected by BoutiqueCottonClub.com and processed on computer media, in order to satisfy the obligations arising from the contract concluded with the Customer and will in no case and for any reason be transferred to third parties. BoutiqueCottonClub.com guarantees its customers compliance with the legislation on the processing of personal data, governed by the "Code regarding the protection of personal data" pursuant to Legislative Decree 196/03. The data controller is 2esse Trend Srl | via lorenzoni, 100 | 62100 | Macerata.

 

We will use the data you provide us exclusively for the purpose of communicating information, news and promotions of our materials.

The customer, at any time, has the right to revoke the consent to the processing of personal data by written communication to be sent by e-mail or by mail to the headquarters of BoutiqueCottonClub.com.

13. CONTACTS  

Any request for information can be sent by e-mail to the following address 2essetrend@gmail.com , by telephone at the following telephone number 0732628634 or by mail to the following address via Lorenzoni n. 100 | 62100 - Macerata (MC)

14. APPLICABLE LAW AND JURISDICTION

The sales contract between the Customer and BoutiqueCottonClub.com is concluded in Italy and regulated by Italian law. For the solution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the Customer is a Consumer, the territorial jurisdiction is that of the reference hole of his / her municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Macerata. 

These conditions have been drawn up on 03/25/2019.

 

Store Policy